Accessibility Statement

Last reviewed: November 2026

Our commitment

Tenant Answers wants everyone to be able to use this portal, including people who use screen readers, keyboard-only navigation, voice input or screen magnification. The portal is built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. You can make any request in another way, such as by email, post or phone, and ask for a response in a format that suits you, as a reasonable adjustment under the Equality Act 2010.

Known limitations

Some records released through this portal originate as scanned paper, photos, handwritten notes, maps, or third-party files. When a page is redacted, the text that was not covered stays selectable and searchable in the released copy — but a record that arrived as a flat scan has no text layer to preserve, so certain source materials may not be fully accessible at release. Common examples include scanned documents without selectable text, photographs and maps where the meaning is visual, and files produced by other organisations. If you need an accessible alternative for a specific released record, contact Tenant Answers directly using the details below and we'll work with you to provide the information in a usable format.

Report a barrier

If something on this portal is not working for you, please let us know. The more detail you can share — the page address, what you were trying to do, the assistive technology you were using, and your preferred format for receiving the information — the faster we can respond.

Portal software issues

If you have found a barrier that looks like a problem with the portal software itself rather than a specific record, you can also report it to the portal provider at support@tenantanswers.co.uk. The provider reviews accessibility reports and responds as reasonably practicable, and treats confirmed barriers in the portal software as defects to fix.